- On May 16, 2017 /
- By PMAS /
- In news
If you have been keeping an eye on all things factoring, you will know that the ‘Homeowner Housing Panel’ became the Housing and Property Chamber of the First Tier Tribunal for Scotland in November last year.
The Homeowner Housing Panel will continue to carry out the same functions for factored homeowners in Scotland; responding to complaints where homeowners have exhausted the complaints process of their factor and conducting hearings where it is deemed to be warranted. This activity is controlled by the requirements of the Property Factors Act (Scotland) 2011 and its associated Code of Conduct.
The Code of Conduct is under review by the Scottish Government at the moment, with a public consultation planned for later this year. The Property Managers Association Scotland is delighted to have been involved in the informal investigative process that is part of progress towards a consultation.
Our early indications are that there have been discussions about a potential change around consistency and clarity within the code, particularly around communication and consultation. The content of written statements and complaint handling processes are also of interest, in addition to consideration about whether or not there should be code requirements in situations where homeowners decide to switch factor.
On behalf of our members and their clients, the Property Managers Association Scotland remains keen to support the Property Factors Act and the Code of Conduct, helping promote best practice in factoring throughout Scotland.
As expected we will continue to take an active interest in the progress of the consultation and the potential Code of Conduct changes. We will be sure to report back to our members on this website as the events unfold.
For more information on our involvement with the Property Factors Act (Scotland) 2011 and the informal investigative process, please get in touch and we will be happy to discuss.