Conference Programme

Programme

9.00 – 9.30 – Registration and Coffees

9.30 – 9.40 – Jennifer Reoch: Welcome and Setting the Scene

9.40 – 9.55 – Icebreaker

9.55 – 10.00 – Main sponsor introduction

10.00 – 10.30 – Session One:  Aileen Devanny, President, Housing and Property Chamber, First Tier Tribunal for Scotland

10.30 – 11.00 – Session Two:  Jim Bauld on Persistent Complainers

11.00 – 11.20 – Coffee Break

11.20 – 11.50 – Workshops Session One

11.50 – 12.30 – Session Three: Lauren Currie 

12.30 – 1.30 – Lunch

1.30 – 2.00 – Workshops Session Two

2.00 – 2.30 – Session Four : Annie Flint on Under One Roof / Customer feedback

2.30 – 3.00 – Session Five: Income recovery / Notice of Potential Liability Solution – Rachel Irvine of BTO

3.00 – 3.20 – Coffee Break

3.20 – 3.50 – Session Six: Building Maintenance – Know your building, Plan your spend – Stewart Hamilton, Allied Surveyors

3.50 – 4.20 – Guest Speaker – John Barclay

4.20 – 4.30 – Summary / close by Jennifer Reoch