Annie Flint, Housing Research and Policy Consultant
Annie Flint is a housing research and policy consultant, an expert in tenement issues and co-author of many publications for owners including “The Tenement Handbook”,and “Common Repair, Common Sense”.She was a member of Glasgow’s Factoring Commission and regularly lectures on tenement legislation and the difficulties owners experience in carrying out repairs. Most recently, she was a major mover behind “Under One Roof Scotland” an online resource for flat owners in Scotland.
Jim McGonigal, Director, Astute Fire
Jim is also one of Astute’s in-house team of experts on building and fire regulations, providing fire engineering expertise and advice on fire issues. In his previous role as Scottish Government’s national regulator for fire safety of new buildings at the Building Standards Division. He was responsible for providing technical leadership and advice on the regulations and guidance to Scottish Ministers, local authority verifiers and the design community. Jim will be addressing the important issue of fire awareness in a post-Grenfell Scotland.
Andrew Bulmer, BSc FRICS FIRPM Chartered Surveyor and CEO
Institute of Residential Property Management
Andrew is a Fellow of both the Institute of Residential Property Management and the Royal Institution of Chartered Surveyors. Andrew is also part of the Scottish working party looking at accreditation for the sector and he will be sharing more about the launch of the new Scottish syllabus and how you can get involved.
David Young, Partner, at BTO Solicitors LLP
David will talk us through some recent cases from First Tier Tribunal hearings and the lessons that we can learn from the deliberations made and conclusions reached – to deliver insight into the process that may help property managers and factors mitigate and prevent similar issues arising in the future.
Helena Langdon, Head of Digital and Communities, Innocent Drinks
Customer Care is a key issue for every business and this year, we are seeking inspiration from a well known, young dynamic brand, Innocent Drinks. Innocent Drinks was founded by three Cambridge University graduates: Richard Reed, Adam Balon and Jon Wright, then working in consulting and advertising. The three were friends at St John’s College, Cambridge. In 1998, after spending six months working on smoothie recipes and £500 on fruit, the trio sold their drinks from a stall at a music festival in London. The company nows sells over 2 million smoothies each week!
They have built their brand and reputation on brilliant customer relations and are experts are speaking their language. We are delighted to have Helena Langdon, their head of Digital and Communities join us. Helena’s presentation will shed light on Innocent’s approach to social media and customer service, illustrating how a willingness to communicate openly and naturally with the people who buy their stuff has proved invaluable to innocent’s digital success.
It will also show you how to make a stapler go viral. So it’s worth coming along for that, if nothing else.
Mollie Hughes, Adventurer