FAQ questions 10 - 15
What will you do about my noisy neighbours?
This is very much a Social issue. Factors have no power to engage with "noisy neighbours" Have you called the Police or consulted with the Local Authority Anti-Social behaviour section? These bodies do carry authority.
Why is my new bill much higher than the last one?
It is feasible that bills will fluctuate. This will be dependant on the specific services actually carried out during the accounting period.
My neighbour has erected their own satellite dish, can the factor get this removed?
There are two issues here 1) did your neighbour obtain appropriate Planning Consent from the Local Authority. 2) Has the aerial/dish been attached to the building in contravention of the Deed of Conditions? Factors have no authority simply to have the aerial/dish removed. However we can assist by suggesting an appropriate course of action towards removal of the offending aerial/dish.
I rent out my flat, why have you sent the bills to the wrong address, I don't live there?
Correspondence and accounts, as a matter of default, are simply directed to the specific address of the managed property. In the event that owners do not occupy the property they must ensure that the Factor has details of an alternative address for correspondence.
It was my neighbours fault that water leaked and brought down the ceiling, why should I have to pay the insurance excess charge?
In terms of the Policy cover, the onus to pay any excess lies with the claimant, regardless of the nature or cause of the insured incident. Notwithstanding, it may be that your neighbour would be prepared to recompense your outlays if requested.
The lift keeps breaking down why we have to pay for the repair, surely the developer is responsible?
Once the initial warranty period expires, responsibility for repair and maintenance of the Lift mechanism lies with the co-proprietors, all in accordance with the Deed of Conditions.
