Code of Practice
All members of Property Managers Association Scotland Limited ("the Association") undertake to comply with the following Code of Practice which has been drawn up by the Association to promote and foster the efficient management of all classes of heritable property and the highest standards of practice of Property Managers.
- Members of the Association have a general duty of fair dealing towards clients, past and present, fellow Members of the Association and the general public.
- Members of the Association will where possible have regard to any Deed of Conditions or title conditions relating to the property managed.
- In carrying out their duties, Members of the Association will use all reasonable endeavours to ensure that legal and statutory requirements are observed and acted upon.
- Unless Contractors are nominated by clients, Members will use all reasonable endeavours to order repairs and other works from Contractors which either to the best of the Memberís knowledge and belief or in his experience are reliable and capable of completing the works satisfactorily and at a reasonable cost.
- Members shall use all reasonable endeavours to respond promptly to complaints from clients of unsatisfactory work.
- Members shall use all reasonable endeavours to ensure that payments are made by or on behalf of clients within the time limits specified for payment of such sums and in particular will use all reasonable endeavours to ensure that payment of ground burdens does not fall into arrears.
- Members shall advise clients of any material change in the terms and conditions of business applicable to the Memberís appointment in advance of the date of implementation of such change.
- Members shall inform clients in writing of any shareholding or financial interest held by that member firm in any company, firm or person whose services it engages for the provision of repairs or other works to the property managed on each occasion the member engages such company, firm or person.
- Members shall use all reasonable endeavours to employ the highest standards of management in carrying out their duties and shall seek to promote the highest standards of management throughout the profession of Property Managers by encouraging continuing professional and vocational education opportunities among their staff.
- Members shall uphold this Code of Practice and co-operate with fellow Members and the Council of the Association to enforce decisions on any matter arising from its application. Members shall procure that their principals, partners, directors, associates and employees act in a manner consistent with this code.
- Members shall not engage in any practice nor be seen to conduct him or herself in any manner which is considered in the reasonable opinion of the Council of the Association to be detrimental to the reputation of the Association or the reputation of the Property Managerís profession.
- Members are expected to arrange an adequate level of professional indemnity insurance, the cost of which will be borne by the Member.
- Members will have a complaints procedure in respect of which complaints from clients about the Member will be dealt with in accordance with that procedure and if an adequate remedy is not available to the client, recourse can be taken by the client to the Property Managers Association Scotland Limited.
