Annual Conference

PMAS Annual Conference 2019

The 2019 PMAS Conference took place on the 25th of October in The Studio in Glasgow and saw attendance by many people working in property management and related services. The programme was structured to address issues for both junior and senior members of property management teams, presenting attendees with the opportunity to meet and network with industry peers and colleagues.

The 2019 conference line-up featured some non-industry guest speakers to encourage innovative thinking (Scottish Rugby Captain, John Barclay, and Lauren Currie, OBE and Managing Director or NOBL) along with some of the property industry’s leading figures. We had workshops with Emily Stone from the Energy Savings Trust and from Andrew Bulmer, CEO of The Institute of Residential Property.

Following up on feedback from the previous year, the 2019 conference was designed to ensure that PMAS were offering solutions to problems faced by property managers in their four main areas of challenge. This included guidance on customer service, income management, legal and buildings, with special attention also paid to staff development.

Lauren Currie – Nobl

The 2019 Programme

9.00 – 9.30 – Registration and Coffees

9.30 – 9.40 – Jennifer Reoch: Welcome and Setting the Scene

9.40 – 9.55 – Icebreaker

9.55 – 10.00 – Main sponsor introduction

10.00 – 10.30 – Session One:  Aileen Devanny, President, Housing and Property Chamber, First Tier Tribunal for Scotland

10.30 – 11.00 – Session Two:  Jim Bauld on Persistent Complainers

11.00 – 11.20 – Coffee Break

11.20 – 11.50 – Workshops Session One

11.50 – 12.30 – Session Three: Lauren Currie 

12.30 – 1.30 – Lunch

1.30 – 2.00 – Workshops Session Two

2.00 – 2.30 – Session Four : Annie Flint on Under One Roof / Customer feedback

2.30 – 3.00 – Session Five: Income recovery / Notice of Potential Liability Solution – Rachel Irvine of BTO

3.00 – 3.20 – Coffee Break

3.20 – 3.50 – Session Six: Building Maintenance – Know your building, Plan your spend – Stewart Hamilton, Allied Surveyors

3.50 – 4.20 – Guest Speaker – John Barclay

4.20 – 4.30 – Summary / close by Jennifer Reoch